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This site is maintained by AXA China Region Insurance Company Limited ("AXA China Region") for and on behalf of AXA Hong Kong*. Information provided on this website is general in nature and does not constitute financial or medical advice. While AXA China Region has taken reasonable care in providing such information, the information is not specific to your investment objective, financial situation or particular needs.
The information provided in this website in respect of a particular product or service is for general information purposes only and is not a complete description of all terms, conditions and exclusions applicable to the relevant product or service. You are strongly recommended to refer to the offering documents or policy of the relevant product and/or terms and conditions for the relevant service for further details.
AXA China Region will endeavour to update this website as soon as practicable after changes. However, information can change without notice and so AXA China Region does not guarantee the accuracy of information on this website including information provided by third parties, at any one time. Further, AXA China Region does not warrant that this website or any electronic applications contained herein will be uninterrupted and free from delay, errors, defects, viruses or other malicious programs.
Such information is specially prepared for residents of Hong Kong and is not intended for persons located or resident in jurisdictions which restrict the distribution of information by us. Any currency references are references to Hong Kong dollars unless otherwise specified.
Copyright in the information provided and all trademarks, service marks, trade names, logos and icons contained on this website are owned by AXA China Region unless otherwise specified. You may not alter or modify such information in any way, including removing this copyright notice.
AXA China Region disclaims any liability for loss, damages, cost or other expenses which you may incur as a result of any information provided on this website and/or your access and/or use of this website, to the extent that such liability is not excluded by law.
By accessing and/or using this website, you are deemed to agree that all terms and conditions applicable or relating to this website shall be governed by the laws of Hong Kong and that any dispute arising out of or relating to this website shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
The protection of privacy in relation to personal data is the concern of every person in AXA China Region Insurance Company Limited (referred to hereinafter as the “Company”). The Company respects personal data privacy and is committed to fully implementing and complying with the requirements under the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”). Personal data will be collected only for lawful and relevant purposes and all practicable steps will be taken to ensure that personal data held by the Company is accurate. The Company will take all practicable steps to ensure security of the personal data and to avoid unauthorized or accidental access, erasure or other use.
When you browse this website, cookies will be stored in your computer’s hard drive. The purpose of using cookies is to facilitate the content display and successful redirection to the correct page upon your clicking on the changing banner. We do not collect or store any personal data from you under this circumstance. You have a choice not to accept the cookies, but if you do, certain functionality, i.e. banner redirection and certain content display may not be available.
When you use this website, the Company will record your visit only as a “hit” and do not collect any information which identifies your personal identity until you in fact decide to buy any of our products. Our service providers make a record of your visit that includes but not limited to IP addresses (and domain names), the types and configurations of browsers, language settings, geo-locations, operating systems, previous sites visited, and time/duration and the pages visited.
Your visit to our website may be recorded for general analysis for website enhancement and optimisation. Anonymous information may be gathered through the use of cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set.
This website may contain links to third party websites. The Company does not provide your personal data to these third party websites. However, the Company has no control over these third party websites. You should review the privacy policies applicable to these third party websites to understand the ways in which these third parties may collect and deal with your personal information.
The Company ensures personal data is not kept longer than is necessary for the fulfillment of the purpose for which the data is or is to be used.
The Company applies strict measures to safeguard the confidentiality of personal data. We limit access to your personal data to people working for us on a business need to know basis who shall ensure that your personal data are protected against unauthorized or accidental access, processing, erasure, loss or use.
We store information under a secure site with 128-bit encryption. Personal data to and from the Company is encrypted through the Secure Socket Layer (SSL) protocol.
From time to time it is necessary for the Company to collect your personal data which may be used, stored, processed, transferred, disclosed or shared by us for purposes (“Purposes”), including:
offering, providing and marketing to you the products/services of the Company, other companies of the AXA Group (“our affiliates”) or our business partners (see “Use and provision of personal data in direct marketing” below), and administering, maintaining, managing and operating such products/services;
processing and evaluating any applications or requests made by you for products/services offered by the Company and our affiliates;
providing subsequent services to you, including but not limited to administering the policies issued; any purposes in connection with any claims made by or against or otherwise involving you in respect of any products/services provided by the Company and/or our affiliates, including investigation of claims;
evaluating your financial needs;
designing products/services for customers;
conducting market research for statistical or other purposes;
matching any data held which relates to you from time to time for any of the purposes listed herein;
making disclosure as required by any applicable law, rules, regulations, codes of practice or guidelines or to assist in law enforcement purposes, investigations by police or other government or regulatory authorities in Hong Kong or elsewhere;
conducting identity and/or credit checks and/or debt collection;
complying with the laws of any applicable jurisdiction;
carrying out other services in connection with the operation of the Company’s business; and
other purposes directly relating to any of the above.
Please note that if you do not provide us with your personal data, we may not be able to provide the information, products or services you need or process your request.
Personal data will be kept confidential but, subject to the provisions of any applicable law, may be provided to:
any of our affiliates, any person associated with the Company, any reinsurance company, claims investigation company, your broker, industry association or federation, fund management company or financial institution in Hong Kong or elsewhere and in this regard you consent to the transfer of your data outside of Hong Kong;
any person (including private investigators) in connection with any claims made by or against or otherwise involving you in respect of any products/services provided by the Company and/or our affiliates;
any agent, contractor or third party who provides administrative, technology or other services (including direct marketing services) to the Company and/or our affiliates in Hong Kong or elsewhere and who has a duty of confidentiality to the same;
credit reference agencies or, in the event of default, debt collection agencies;
any actual or proposed assignee, transferee, participant or sub-participant of our rights or business; and
any government department or other appropriate governmental or regulatory authority in Hong Kong or elsewhere.
For our policy on using your personal data for marketing purposes, please see the section below “Use and provision of personal data in direct marketing”.
Transfer of your personal data will only be made for one or more of the Purposes specified above.
The Company intends to:
use your name, contact details, products and services portfolio information, transaction pattern and behaviour, financial background and demographic data held by the Company from time to time for direct marketing;
conduct direct marketing (including but not limited to providing reward, loyalty or privileges programmes) in relation to the following classes of products and services that the Company, our affiliates, our co-branding partners and our business partners may offer:
a. insurance, banking, provident fund or scheme, financial services, securities and related products and services;
b. products and services on health, wellness and medical, food and beverage, sporting activities and membership, entertainment, spa and similar relaxation activities, travel and transportation, household, apparel, education, social networking, media and high-end consumer products;
a. any of our affiliates;
b. third party financial institutions;
c. the business partners or co-branding partners of the Company and/or affiliates providing the products and services set out in 2 above;
d. third party reward, loyalty or privileges programme providers supporting the Company or any of the above listed entities;
Before using your personal data for the purposes and providing to the transferees set out above, the Company must obtain your written consent, and only after having obtained such written consent, may use and provide your personal data for any promotional or marketing purpose.
You may in future withdraw your consent to the use and provision of your personal data for direct marketing.
If you wish to withdraw your consent, please inform us in writing to the address in the section on “Data Access and Correction”. The Company shall, without charge to you, ensure that you are not included in future direct marketing activities.
Under the PDPO, you have the right to ascertain whether the Company holds your personal data, to obtain a copy of the data, and to correct any data that is inaccurate. You may also request the Company to inform you of the type of personal data held by it.
Requests for access and correction or for information regarding policies and practices and kinds of data held by the Company should be addressed in writing to:
Life Insurance
Data Privacy Officer AXA China Region Insurance Company (Bermuda) Limited (Incorporated in Bermuda with limited liability) /AXA China Region Insurance Company Limited Customer Service Centre Suite 2001, 20/F, Tower Two, Times Square,1 Matheson Street, Causeway Bay, Hong Kong
Property & Casualty Data Privacy Officer AXA China Region Insurance Company (Bermuda) Limited (Incorporated in Bermuda with limited liability) /AXA General Insurance Hong Kong Limited 23/F, One Kowloon, 1 Wang Yeun Street, Kowloon Bay, Kowloon, Hong Kong
Health & Employee Benefits Data Privacy Officer AXA China Region Insurance Company Limited/AXA General Insurance Hong Kong Limited 22/F.,Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong
A reasonable fee may be charged to offset the Company’s administrative and actual costs incurred in complying with your data access requests.
If you have any queries about our Privacy Policy and Practices, please address to the Data Privacy Officer.
This website is owned by AXA China Region Insurance Company (Bermuda) Limited. Here is our cookie policy for this site and the types of cookies we use on it.
Cookies are small files that websites place on the device you’re using to browse the site. Cookies are commonly used to record some aspect of your visit to a site, such as choices you’ve made or preferences you’ve set during your visit.
We use cookies to give you the best experience when you visit our website. By using cookies, we can make it easier for you to do many things, such as managing your accounts, policies, or login details, and applying for products and services. Cookies can also allow us to tailor the content of our website so we can show you services or adverts we think you may be interested in.
Our cookies do not store personal information such as your name, address, phone number or email in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web enabled device to obtain information about you or your family, or read any material kept on your hard drive.
We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the ‘Remember me’ function that allows us to remember your Account username for subsequent visits. However, this is encrypted so that only AXA China Region Insurance Company (Bermuda) Limited can read this information. The website that places a cookie owns that cookie. This means only that website and other sites that it has agreed to share information with can read the information stored using a cookie.
If you follow a link from our website to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site. We recommend you read their policies as we are not responsible or liable for what happens at their site.
Your web browser provides settings that allow you to manage or switch off cookies. If you do switch off cookies, remember that you may not be able to use all of the services on our websites. You can find out more about managing and switching off cookies at the independent website: allaboutcookies.org
These cookies are essential for our online services and tools to work. They collect or record information that we need to make our site work. Common uses for this type of cookie include:
These cookies only last for a single browsing session – when you leave our site, they are removed.
These cookies help us to monitor and improve how our website works.
Common uses for this type of cookie include:
The information collected using these cookies is anonymous and cannot be used to identify an individual visitor.
These cookies allow us to provide you with enhanced features that need to remember your preferences and choices, such as your user name, language or region. They also let us monitor how our website is performing so we can keep on improving it.
Common uses for this type of cookie include:
The information we store in these cookies is encrypted so that only we can read it.